Helpdesk: Support Tickets and SLA
A full helpdesk for Odoo Community: tickets, SLA, portal and ratings.
Helpdesk turns emails, web form requests and portal messages into tickets that your team can track. Tickets are assigned automatically, SLA deadlines count working hours only, and customers follow their requests in the portal and rate the answer. Escalation rules, reply templates, merging and agent reports are included.
Features
Tickets from email
An email alias per team creates tickets and keeps the conversation in the chatter.
Web form and portal
A public form for new requests and a portal where customers see their tickets.
Automatic assignment
Balanced or round robin assignment inside each team.
SLA in working hours
Deadlines follow the team calendar and pause while waiting for the customer.
Escalation and templates
Escalation rules, reply templates, merge and split, duplicate warnings.
Ratings and reports
Customer satisfaction ratings, SLA success, agent performance and a public status page.
Works well with
$149
Subscriptions: Recurring Invoices and MRR
Sell subscriptions in Odoo Community with automatic invoices and card charges.
Details
$99
Approvals: Approval Workflows
Require approval before any document is confirmed.
Details
$200
eSign: Electronic Signature
Send PDFs for signature from Odoo Community, with KEP included.
DetailsWe build any Odoo module to order
An integration with your bank or delivery service, a report, a workflow, a portal for your customers: describe the task and we will propose a solution, a price and a deadline.